Smart Customer Support Web System

Project overview

This project was built to solve a common challenge faced by growing businesses: delayed customer responses that lead to frustration, missed sales, and increased support pressure.

1. Reduce response time during peak inquiry hours.
2. Ensure consistent answers for frequently asked questions.
3. Automatically route complex cases to the right team member.
4. Keep all customer conversations organized for follow-ups and reporting.

What was built

The client received a web-based customer support system powered by an AI agent that instantly handles common inquiries and escalates complex cases to the support team when needed.

Results

The system delivered measurable improvements in response speed, customer satisfaction, and support efficiency.

• Faster replies that help protect revenue opportunities.
• A more consistent and reliable customer experience.
• Reduced workload on the support team without sacrificing quality.